Job Description

To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.

Main Duties

Delivery of projects to client’s expectations achieving targeted levels of profitability Compilation of estimates and proposals for approval, including notes section

Adhering to the LQI sales process

Production of project schedules using Microsoft Project and updating and maintenance where required.

Close financial monitoring and control of projects through budgets, invoicing and change orders

Project planning and implementing best methodology and process.

Effective verbal/written communications with clients, Network Offices and internal team members

Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms

Hosting and leading conference calls with clients and team members

Risk assessment and strategic planning of activities to minimise potential issues

Accurate filing and archiving of all project related materialsMonitoring and mentoring of any assigned Project Co-ordinators/Associates

Analysis of files using translation memory toolsIdentification of project/process improvement opportunities and escalating to Program Manager

Holding regular project meetings,documenting these and distributing minutes/actions to the team.Maintenance and updating of invoicing tables and ensuring timely and final invoicing

Development and preparation of process documents where required

Performance Criteria

Account growth

Profitability of projects as identified by budgets

Client satisfaction levels assessed by feedback

Numbers and levels of quality issues

Effectiveness in advancing technology solutions.

Skills and Experience

Desirable

Educated to Diploma Level in either

Computer Science or a business related area

Good written/verbal communication and presentation skills

Good Microsoft Office and Internet knowledgeAmbitious and with a desire to learn and progress

Analytical and structured problem solving abilities

Flexibility and the ability to travel

Job Requirements